To: Joannie Vriner (9-2-10)
I just wanted to thank you again for everything. You always take good care of us, we appreciate everything and really enjoy working with you. Thanks again and have a great weekend.
-Lisa Short

To: Tony Wesselman (9-2-10)
Thanks so much for everything you did. You helped us find our Ford Edge! Its so much fun to drive. The white roses are just beautiful also.
-Barry and Celeste

To: Joannie Vriner (9-2-10)
It was so nice doing business with you as you are a great asset to the Ridings business. Tamara is enjoying her Ford Edge very much.
-Joan

To: Troy Moore (8-30-10)
I just wanted to let you know we once again enjoyed buying a vehicle. Troy, Rodney Thompson, and Steve York are a group of guys...full of it but non the less great to deal with. Steve Hilton in parts and Mark in service are antoher big reason we sealed a deal at your store.
-Wayne Nelson

To: Joannie Vriner (8-30-10)
We just got in. I was just catching up some office work and was about to email you. You can rest assured my wife loves the car. She is in the garage polishing the dash or something. It was a pleasure from our end too. I have bought many vehicles and never have I been treated better. The flowers for Pam are such an umbelievalbe touch too! Hey, you never know you might see us or someone from our family back again sometime. Many thanks from two very satisfied customers!
-Roger & Pam Vannoy

To: Joannie Vriner (8-24-10)
I wanted to let you know that I had a wonderful experience working with everyone Monday. I LOVE the GTO. It was definitely worth the 2 hour drive! Thanks again!
-Sarah

To: Joannie Vriner (8-10-10)
Thanks, Joannie! We received the keys today and yes, she is enjoying it. You had to see what she was driving before to REALLY appreciate what she has now!
-Karen

To: Joannie Vriner (8-10-10)
It was well worth the drive to do buisness with people as pleasant as you, we love it!
-Jerry and Rita

To: Joannie Vriner (8-6-10)
Thank you Joannie for a good experience. I love the flowers - they are unfolding so gracfully and the red is beautiful against our white walls. That was so thoughtful of you! And yes, I am enjoying the new car, what a wonderful ride.
-Millie

To: Jim Keller (8-3-10)
Thank you so much for the time and care you took to find me the right SUV with what I wanted AND more. My car shopping experience started at a competitor in Bloomington and on a very sour note. Fortunately, your name was then given to me by my parents, and highly recommended I might add. This experience goes above and beyond what one would normally expect when purchasing a new vehicle - it was a breath of fresh air! Thank you for your patience and consideration of what I wanted. I often felt like perhaps I was making far too many "demands" for what I did and did not want but you reassured me again and again that it was o.k. to be certain of what I wanted and that you would find that "right fit" for me. And you did. Your kindness will not go unnoticed! I'm telling everyone I know to come to you for their next vehicle because they will not be disappointed.
-Elaine Davis

To: Troy Moore (8-2-10)
I want to thank you for finding and helping me get my Grand Am last week. It was so kind of you to talk to Rick Ridings and making a good deal for me! Like I said, a Pontiac Grand Am has been my dream car since I was a little girl. Thank you for helping make my dream come true! Thanks again.
-Kim McCullough

To: Tony Wesselman (7-16-10)
Tony, Just a not of thanks for all your help in getting us our new truck. We are like two kids at Christmas!! So many compliments! Couldn't be happier with our new truck. Now we just need to learn how to access all the extras!! Again, thanks for all your help. The roses are still beautiful and full.
-Esther & Glenn Williams

To: Patrick Powers (7-13-10)
Thanks for working with us on the 2008 Pacifica Saturday afternoon. You were very professional in your work. We appreciate your time.
- Doug and Malinda Likes

To: Joannie Vriiner (7-12-10)
Thanks for the information and quick response.
-Steve H.

To: Rodney Thompson (7-8-10)
Thank you for responding so quickly to my e-mail.
-Lisa Somers

To: Chris Mataya (6-24-10)
You had the best price around on a new Ford Mustang and the whole process to purchase the car was so easy. I will be visiting you first when it is time to replace my truck.
- Conrad

To: Steve Rice (6-23-10)
Thank you for being prompt in contactin me regarding this truck. Thank you for your time and efforts in trying to find the right truck for me and my family and the price I want to pay.
-Jacob Rhea

To: Patrick Powers (6-18-10)
Patrick, Thanks for the customer service, it was very efficient.
-Chris

To: Joannie Vriner (6-4-10)
Thanks Joannie, it was a very pleasant experience that I will be sure to tell others about purchasing our Chevy Trailblazer.
-Jason Rice

To: Tina Foltz (5-18-10)
I appreciate everything you did for me. You made buying a new car easy and not feel pressured. Thank you again for the outstanding service you provided.
-Scott Hoger

To: Joannie Vriner (5-13-10)
Rick Ridings website is very cool! What a great idea with all employee pictures and emails. Best regards and thanks.
-Mike C

To: Chris Mataya (5-12-10)
Thanks for getting everything together and having the Suzuki Sx4 detailed. You did a great job brokering this deal. Thanks again.
-Jeff Baran

To: Jeff Phillips (5-12-10)
Jeff was helpful, courteous, and straight forward during the shopping/purchase process of our Chevy Malibu. Thanks again and I will be calling Jeff when we car shop again.
-Kyle

To: Jeff Phillips (5-9-10)
I'm very happy with my Ford Fusion. The first ank I got over 27 mpg. That's what I wanted. Thanks for all your help.
-Randy

To: Joannie Vriner (5-5-10)
It makes it really convenient to find your name and e-mail on your website. Thanks for all your help.
-Anna

To: Patrick Powers (5-5-10)
"I have had lots of positive comments about my PT Cruiser that I purchased from you. I am really enjoying it. Thank you, Patrick."
-Mildred Robinson

To: Chris Mataya (5-3-10)
Thank you for the quick reply and the invformation you provided me.
-Drew

To: Chris Mataya (4-29-10)
"I just bought a PT Cruiser from Rick Ridings Ford, Monticello, Illinois. I couldn't be happier with my entire experience. Salesman Chris Mataya spent a great deal of time with me and was very knowledgeable about all the vehicles I was interested in. He truly cared that I got the vehicle that I wanted and that would fit my budget. I will definitely recommend Chris to anyone looking for a new vehicle, and will be back when it is time to buy again. Thanks again."
-Kelly Franzen

To: Steve Rice (4-27-10)
"Steve, just a note to tell you that my wife really appreciated the roses that you gave her, they are very nice and she loved the colors. Also wanted to say thanks for the gas fill up on our new 2010 Ford F-150, XLT Crew Cab 4 x 4 truck. I know that both these gestures do add to the cost of the dealership doing business but they also help in building relationships. I also want to thank you for working with us. I know that we tend not to make quick decisions but your efforts in looking the market over for other units was appreciated. As it turned out we are very satisfied with the Ford F-150 truck that we purchased. In the end I do feel that we really got the most bang for the buck buy buying the truck. I really feel that we got an extremely fair deal not only with the Ford F-150 but also the Jeep that we purchased from you. We are very happy with you and Rick Ridings. Thanks Again."
-Steve Lyons

To: Tony Wesselman (04-19-10)
"Thank you so much for our recent experience at Rick Ridings. We are so glad you were able to get us out of the lease of our prior vehicle. We love our new Ford F-150 truck. Jake won't let me drive it and I have to remind him that I am on the vehicle too. Just wanted to e-mail you and thank you so much and we are really pleased with the experience and the vehicle. We will definitely keep you in mind for our next vehicle purchase."
-Darcey & Jake Deffenbaugh

To: Tony Wesselman & Rick Ridings (04-18-10)
"My husband and I recently bought a Ford F-150, 2008 truck, and we had the best service possible. Tony went out of his way to help my husband purchase the truck, because prior to that, he was leasing a vehicle from another company.. The lease was ending and that is where we thought our headache was beginning. Tony helped us, step by step, painless as possible get out of that nightmare lease. Now we have a almost new truck, beautiful and afordable. So, a big THANK YOU TO TONY WESSELMAN AND THE RICK RIDINGS TEAM !"
-Darcey Deffenbaugh

To: Patrick Powers(04-16-10)
"I just love the Mini Cooper! Thanks for your wonderful assistance in helping me get it."
-Andrea Stubblefield

To: Chris Mataya (04-05-10)
"You actually exceeded expectations, Chris. I have already started telling my coworkers about the experience at Rick Ridings in Monticello, Illinois. Thanks for ordering the step rails. I can't wait to get them put on my new Chrysler Aspen."
-Patrick Russell

To: Troy Moore (04-01-10)
"We've had an excellent experience in buying a car from Troy Moore at Rick Ridings in Monticello, Illinois. After shopping at several other dealerships, we were so pleased with a straightforward, clear and fair offer, both for our trade in car and for the Mercury Sable that we purchased. We drove over one hour to get there, and it was well worth it ! Thanks again."
-Tom & Marilyn Myers

To: Jeff Phillips (03-30-10)
"Thanks so much ! We're really enjoying the new Ford Escape. Nancy loves it ! It was a real pleasure to deal with you and thanks so much for the nice card. I"ll spread the word what a pleasure it was dealing with you and the Rick Ridings dealership in Monticello, Illinois. Best regards."
-Larry & Nancy

To: Jim Keller (3-23-10)
"Thank you very much for your prompt response, Mr. Keller. You migh be surprised at the number of Auto Trader advertisers that don't bother to respond, or respond with, "How can I earn your business ?" instead of answering questions asked. You're a breath of fresh air. I'll be out running errands tomorrow, but will look over whatever info you can send when I get back. Thank you again for your interest and consideation."
-Harold Molter

To: Bill Gunther (03-14-10)
"Dear Mr. Ridings and Bill ! first of all we want to say THANK YOU for working with us on our recent trade. We are so happy with our new 2009 Ford Escape !! We have purchased 3 vehicles from you now and are very happy with all purchases. We know that you do put customers first and will always come to you in the future with any purchases we make !! Thanks again for everything you have done. I have told everyone on facebook to come to you and to ask for Bill along with displaying pictures of our beautiful SUV !!"
-Tammy & Darren Jackson

To: Jim Keller and Karl Crapse (3-3-10)
"I am contacting you regarding my recent purchase from your auto dealership. I first came to your dealership approximately 6 years ago and purchased a 2001 Chevrolet Monte Carlo from salesman Jim Keller. I was very pleased with both the transaction and the way Jim treated us. So without saying, when it came time for our family to purchase another vehicle, Jim was the first (and only) salesperson we contacted. We contacted Jim and told him our price range and what we desired out of a vehicle. Jim was able to find us the vehicle we wanted within our price range, a 2005 Mercury Mariner. We purchased the vehicle with great enthusiasm and drove it home. However, after taking the vehicle home we discovered a significant mechanical flaw that forced us to return the vehicle for repair. Throughout this entire ordeal, Jim Keller was outstanding to deal with. Not only in selling us the vehicle, but after it was discovered that something was mechanically wrong, I remember one telephone conversation with Jim in particular where he stated "Andrew, I don't want you to worry about this. You are going to be taken care of". Hearing those words was a huge relief for my wife and I and is only one example of Jim's exemplary conduct. Jim did an outstanding job of keeping us updated throughout the entire process and reassuring us the entire time that we would be taken care of. In addition to Jim, "Carl" from the service department also contacted us on a periodic basis to keep us updated on the vehicle's mechanical status. Just like Jim, Carl was a pleasure to work with and assured us we would be taken care of. In the end, our vehicle was repaired and has since operated perfectly. We couldn't be happier with it. In closing, I wanted to inform you that it is because of the conduct, professionalism and compassion of both Jim Keller and Carl (from service department) that will keep us returning to your dealership for our future automotive needs. Please give our regards and thanks to both Jim and Carl."
-Andrew and Heather

To: Joannie Vriner (02-27-10)
"It was great working with you Joannie ! I will recommend you to anyone looking to buy a car. I love my new shiny car and will be back next time for sure. Thank you !"
-Rob Zaleski

To: Bill Gunther (02-27-10)
"I just bought a Ford F-150 truck from Rick Ridings Ford and Bill was a great salesman and very easy to deal with. I will definitely buy another Ford from Bill. Great Experience !!"
-Jeff

To: Bill Gunther (02-26-10)
"I dropped by Rick Ridings to test drive a Jeep Liberty. I am on a very tight budget and with Bill Gunthers help was still able to get in a vehicle that was above and beyond all my expectations. They even held the vehicle for me and I got great financing. Bill will do whatever it takes to help you get in your dream car."
-Sara Ward, Effingham, IL

To: Bill Gunther (02-22-10)
"I dropped by Rick Ridings on a Saturday to look at a Jeep Wrangler. Despite how busy they were, a sales associate Dollar Bill Gunther assisted me immediately. He was extremely knowledgeable and efficient. I was able to drive away that very afternoon with my new Jeep. I will definitely recommend to friends that when they are looking for a new or used car to definitely check out Rick Ridings Ford Mercury and to ask for Bill Gunther."
-Marion Willetts

To: Bill Gunther (02-20-10)
"Bill and Rick Rididngs in Monticello, Illinois go above and beyond in customer service. They do everyhing possible too make sure that they meet the needs of every customer they deal with. They will find you a vehicle in not only your specifications, but also in your budget. I strongly recommend Bill Gunther for your next vehicle purchase. You won't be disappointed."
-Kelly Larrick

To: Steve Rice (02-17-10)
"Dear Mark, and Rick Ridings:
I just wanted to take this opportunity to compliment one of your sales staff. My daughter was looking to purchase a Ford Focus this week. We found one of your vehicles on your website very appealing. Living in Indiana we were not sure we wanted to drive over 100 miles to look at this vehicle considering there were hundreds of them in Indianapolis where she lives. Over the years I have bought several new and used vehicles from Andy Mohr Ford and I have built up a good relationship with one of their salesman.
On Thursday evening, 2/25/10, I contacted your dealership and spoke to salesman Steve Rice. I asked him some general questions about the vehicle and asked if he could email me the carfax report on stock # 100111 before we would travel to see the vehicle. He graciously obliged and we received the carfax within the hour. After examining the report I called him back and asked him to hold the vehicle until we could travel to your dealership on Friday morning. Again, he graciously obliged our request. On Friday morning we arrived at your dealership and he again answered all our questions to our satisfaction. We took the car for a test drive and my daughter bought the 2007 Beige Ford Focus. He answered all our questions and was very pleasant to deal with. We received a fair price for her trade which really surprised me because I thought we would be low balled and embarrassed. Her car is still running good eventhough it has 139,000 miles on it. The $9,200 asking price of your Focus was very reasonable compared to some of the other 2007's we looked at. No haggling, no going back and forth, no surprises, with the exception of joining the U of I credit Union, which probably got her a lower interest rate. It was a very pleasant experience and when we drove home we were not feeling bad about paying to much for her car because in fact it was very reasonable what she paid for her car. It was a better price than Andy Mohr was going to charge us for a similar vehicle. I told Steve that when I get ready to sell my Ford F-150 I will look at your dealership and him to sell me my next truck. Finally, when my wife's vehicle is ready for trade we will also look your way. Steve even gave me a free oil change and fill-up on my next visit. My daughter and I were very surprised when she received your sales gift of a dozen roses. What a nice touch to an end of a very pleasant experience. Again I really appreciate Steve's professionalism, knowledge and down home spirit in helping my daughter and I find the right car for her. Please tell Steve that some day I will return to your dealership and I will be asking for his assistance. Thanks Very much!"
-Andrew Morgan

To: Tina Foltz (02-17-10)
"The drive home was fabulous !! It was really nice to be in a vehicle tha rides so smoothly. The kids absolutely love the car and are wanting to take it for a test drive. I told all my friends about my experience with you and Rick Ridings, and they wer all very,very impressed. I have handed out your business cards out to those who are looking to upgrade or to purchase another vehicle, so hopefully,I "ll be sending some more business your way!!"
-Jill

To: Troy Moore (02-03-10)
"What a great experience with the Rick Ridings Ford staff. From Jack the super friendly shuttle driver to Troy Moore our amazingly helpful sales specialist and to Steve York the funny and informative finance manager. We thank you for all your help and great service ! We love our new Ford Flex."
-Micheal and Ashley, Asheville, NC

To: Joannie Vriner (01-02-10)
"Well it's been one week since I came into Rick Ridings and purchased my Hyundai Sonata. I would like to say thank you for such a wonderful experience with buying my car. I know it got a little crazy with the whole bank thing but overall it was a great experience. Stephanie and I love the car and so does Rufus (our Beagle). He's ridden in it a couple of times. He likes that he can lay curled up on the back seat and be comfortable. Stephanie's car will need to be traded in probably later on this year and I plan on coming back to Rick Ridings and I will recommend the business to anyone who asks me where to go to get a new car. Again thank you and I hope that you have a wonderful new year. Take care."
-Mary, Ouray, CO

To: Chris Mataya (12-16-09)
"I honestly don't think there is enough room on this form to write down all the positive things we experienced tonight. We went over to Rick Ridings expecting the usual sales pitch/haggle stuff and got the exact opposite. I'll try and sum it up. Unbelievable and painless. Chris Mataya was professional and honest and we felt he was on our side, which he was. Great salesperson, very knowledgeable and extremely helpful. We got a good fair price on the trade and a lower than expected price on the purchase. They beat our finance rate we thought was great from our own bank. ( and it was and they still beat it). I recomend and encourage anyone to come here for their painless purchase, they'll be amazed. We got the whole deal done in under a couple hours and my wife got a dozen beautiful roses to top the whole think off. They also cleaned the car and had it waiting for us warmed up. I don't know what else to say except maybe some hot chocolate and a cigar next time. Go check it out for yourself."
-Tara & Paul Wanserski

To: Jeff Phillips (12-15-09)
"One of the most positive experiences with a car salesman that my wife and I have ever had. He was helpful and courteous, let us drive as many cars as we wanted, didn't try to BS us, was not pushy. We appreciated it. Also, excellent website--definitely the best and most user friendly of any company in the area."
-Gary Pinkerton

To: Joannie Vriner (12-08-09)
"It was indeed a pleasure doing Business with you and the Ridings Group. I would like to thank you and all the others at Rick Ridings for making this the most pleasurable Car Purchase I've ever experienced. You have truly set the new standard for the auto dealerships in dealing with your customer. For a change, I actually enjoyed buying a car."
-Donald E. Little

To: Joannie Vriner (11-25-09)
"Thank you for all your help and making my visit a pleasant one. My wife was glad to see more space for our little ones and the little ones are thrilled with daddy's new truck to say the least. Thanks again to you and the "Ridings Crew". Hope all have a safe and happy holiday."
-John Debusky

To: Joannie Vriner (11-10-09)
"It was a pleasure meeting you as well. Lori loves the new car, she really likes the black interior and all the features. I had a 2 hour drive home last night and I have to say I was comfortable the entire way in our Ford Edge, absolutely loved the ride.Tried to play with a few things, but being dark couldn't really figure much out. The audio controls on the steering wheel are really nice, I'll be using them all the time. Lori has the day off today , time to enjoy the new car and drive it around. I told her when I left that I expected her to understand all the features and how to use them by the time I got home. She appreciated the roses too, we have those in a vase in the kitchen. Thanks again for staying late last night and helping us with the car we wanted, I really appreciate the time you spent."
-Steve Weber

To: Tony Wesselman (9-09-09)
"Again, Thank You for your excellent service and professional experience. My selection was 'on point' thanks to you. I love the Saturn Vue and the fact that I drove off the lot for the second time with a dream vehicle when I initially thought I would 'just look.' Tell all thank you!"
-Rita Myles

To: Rick Ridings (9-02-09)
"Dear Mr. Rick Ridings,
My name is Christine Allen. Last Saturday, August 29th, 2009, I purchased a 2007 Dodge Nitro from Troy Moore. I work with Federal Judges so I am aware of the level of dedication it takes to provide ultimate customer satisfaction. Let me just say, Troy Moore, excels in providing ultimate customer satisfaction!! I first became aware of the Nitro through your webpage. Quite honestly, I was skeptical when Troy first contacted me. As a female, I was leary of negotiating with a "used car salesman". As I live in Des Moines, Iowa, I was especially concerned with negotiating a deal over the phone. Troy was always very respectful and polite!! He was never patronizing!! He answered all my questions and concerns. He was very prompt with returning my calls. Troy put me at ease. Even when he inquired about your dealership possibly financing for me, he was never pushy. Troy was always very honest and up front with me! Then upon my arrival, your entire staff was cordial, respectful, and very friendly!! It made my buying experience very pleasing and satisfying!! Needless to say, the dozen roses were a very nice touch! I drove 6 hours one-way to buy a car from your dealership!! I would gladly do it again especially if I was buying from Troy!! You have yourself a winner with Troy Moore, sir!! I was very impressed with your dealership overall. You truly mean what you say on your web!! That is very rare to find these days!! When people first asked me why I went to Monticello, Illinois to buy a SUV, I answered it was the only place to find what I was looking for. Now when people ask, I will reply "because it was worth it to be treated as well as I was treated and I will gladly do it again for my next vehicle." You and Troy renewed my faith in "used car sales"!! Thank you very much!! I LOVE MY NEW NITRO!!"
-Christine Allen

To: Joannie Vriner (9-01-09)
"Thank you very much ! I had a great experience, and will recommend Rick Ridings and you Joannie Vriner to all of my friends. Thanks again!"
-Darrin Hall

To: Joannie Vriner (8-14-09)
"I want to Thank You for being so great !! I have already told several people that Joannie Vriner and Rick Ridings is the way to go. !! I will send everyone that I can to see you. The car is beautiful and we are enjoying it already. I drove to work this morning with the sunroof open. Thanks again Joannie !"
-Susan Koss

To: Troy Moore (8-7-09)
"We were in Wednesday to look at a car we had seen on the internet. After dealing with Miles in Decatur for so many years, we were amazed at how we were treated at your dealership. I had talked to Troy on the phone before we came over and he was with a customer when we got there. Someone got plates for us and let us test drive the car alone. Miles requires a salesperson go with you on a test drive. I think every person in the dealership talked to us, asked us if we needed anything, could they help us with anything, etc. We ended up choosing another vehicle. By this time it was almost closing time, but someone went and put gas in the jeep, let us drive it, then Rodney and Troy spent some time talking to us about it and financing. Saturday we went back to purchase the vehicle and were again just amazed and your operation and how you deal with your customers. Steven, Rodney, and Troy were great to work with. Everybody was so considerate and just kept asking if there was anything we needed. Total new shopping experience for us. You have new customers and we will defintely be referring our family and friends to you!!"
-Gail Alkire, Decatur, IL

To: Bill Gunther (8-7-09)
"WOW !! We had no idea that buying a car could be so easy and we have to give all the credit to Bill, our sales specialist.
He was very knowledgeable, upfront and honest ! We could not have asked for a better salesman. We would recommend to anyone who is looking for a vehicle to give Bill a chance to make your car buying experience as wonderful as ours was ! Thanks Bill !!"
-Naralia & Christopher Solomon, Springfield, IL

To: Bill Gunther (7-28-09)
"As we mentioned, we had visited several dealerships in Champaign-Urbana before making the short trip out to Rick Ridings and we were glad we did. It was a pleasure working with you and we absolutely love our new Escape. You did a great job of making a typically stressful process quick and easy. We will recommend you to anyone we know looking for a new vehicle without doubt."
-Justin Chapman & Mary Spitz

To: Troy Moore (7-28-09)
"We really enjoyed working with Troy. We drove all the way from Paducah, Kentucky to buy a minivan and he helped us feel at home in Monticello, Illinois. He went above and beyond to help us feel comfortable and we had a fabulous experience buying from him. Thanks for being so nice."
-Erin Goodman, Paducach, Kentucky

To: Bill Gunther (7-23-09)
"Thanks for making our new car purchase so easy and fast and convenient. Your website is fantastic with all the information and your responses were very fast and efficient. We love our new car !!! We will really enjoy our ride back to Oklahoma with our family. Thanks for the roses, my wife and daughter love them."
-Don & Suzie Murphy, Oklahoma

To: Troy Moore (6-18-09)
"I just wanted to say Thanks for the experience of buying a car. It was nice not to have someone pushy trying to sell me something I didn't want. You were considerate of the things I needed in a vehicle and showed me what I wanted. You took what could have been a stressful situation and made it most enjoyable. Thank you also for the flowers. I am enjoying them as much as I am my new car. May God Bless You Abundantly. "
-Tawnya Brown

To: Rick Ridings and Staff (6-9-09)
"In a recent car shopping venture, I stumbled across your dealership via the internet. I saw your inventory listed on E-bay and Auto Trader.com and had contact with some of your salespeople. Needless to say, I was very impressed by the professionalism of the staff, amazed at how busy you seem to be in these tumultous times and awestruck by the very clean and appealing inventory of vehicles that were presented to me.By all appearances, you seem to be doing something right by treating customers well and supplying them with inventory that sells itself."
-Richard Hanson

To: Rick Ridings Employees (5-10-09)
"On March 23, 2009 I made another car purchase from you. This was the new 09 light blue Mercury Mariner Premier. I wanted to let you know how satisfied this customer was. I received my usual attention and treatment from your sales associate Tony Wesselman plus Sales Manager, Rodney Thompson, and Finance Manager Steven York. Even Jeff Phillips always has a warm, pleasant word with me. Your service employees show interest as well. Karl Crapse, Mark Whitman, and Larry Benter. Please extend an ardent, deserving praise to them. Thanks!"
-Hank Brinkman, Gibson City, IL

To: Joannie Vriner (5-07-09)
"What to say about Joannie Vriner, what a awesome, aweome sales-lady what a pleasure to do business with. Very nice and courteous, just can't say enough about her. Thanks again Joannie for the second Durango."
-Dallas, Ramsey, IL

To: Joannie Vriner (4-21-09)
"You have an awesome web site! It made my job so much easier in order to narrow down my choices. Thanks for your help!"
-Charlotte

To: Steve Rice (4-13-09)
"I just wanted to send you a note thanking you for your time and honesty on Saturday. I appreciate you not trying to push us into buying something I didn't want."
-Kelly Parrott

To: Steve York & Joannie Vriner(4-01-09)
"First of all; thank you so much for the great experience we had with you, Joannie and the Rick Ridings crew. We will definitely be telling all we know about how well we were treated and what a great bunch of people you are to work with. Thanks again!"
-Mike & Barb Hastings

To: Troy Moore(1-29-2009)
"Troy at Rick Ridings made our experience of buying a car a pleasant one. He did everything he could to get us what we wanted at the right price. We will definitely return for all our future car purchases. Pleasurable, fast, excellent!"
-Sean and Julie, Hammond, Illinois

To: Jim Keller(1-13-2009)
"Thank you sooo much for your help in finding Chon his car. He got home and was sooo pleased with it. When I emailed you I knew his list of 'demands', you were able to find a vehicle with every one that were most important to him without even knowing what they were. I joked with him that he had better watch what he wishes for. You were very patient and very helpful with both of our transactions and that means more than you can imagine to us. You have earned our trust, our return purchase, and our appreciation. We will send more people your way. We are the type to talk with good to say, and bad to say; and trust me-there will only be good to say."
-Carrie LeCrone

To: Joannie Vriner
"Joannie Vriner is a true asset to the Rick Ridings team. Her excellent personal skills greatly complimented her professional demeanor. This made the purchase of our new van an EASY and seamless transaction that was even pleasant. I will gladly work with Rick Ridings in the future when it comes to trading or purchasing a car in the future. I will even be glad to make the drive from Columbus, Ohio to Monticello, Illinois in the future. Your web site was also a great compliment to the purchasing decision. It was VERY easy to shop online and compare the vehicles before getting to the lot. This resulted in less time spent looking on the lot. What a time SAVER! I thank you for the experience to work with your fine team and especially want to point out that Joannie Vriner is the largest reason I will return to Rick Ridings! Also, I want to send you a special thank you for tracking down a couple of wireless headsets for our Grand Caravan. You are truly a special person and take extremely great care of your customers. We were excited to get this package and are looking forward to tracking down the remote needed to activate the headsets. I have found a few on eBay, but I will wait until after the new year to get one. Those headset, I think, will be awesome for my boys!!! GREAT JOB JOANNIE!!!!!"
-Bill and Jeannie White and Family in Columbus Ohio

To: Rick Ridings & Jim Keller
"You have the most user friendly web site that I have seen ! It makes it so easy when everything is priced and has pictures. I compared your low prices with other dealers, I wondered how they stay in business!"
-Lori in Illinois

To: Rick Ridings & Jim Keller
"It was a great experience from start to finish. Everyone was really nice!  Even though I live over 300 miles away, I will be back when I am in the market again."
-Jeff Gindling in Richmond, Indiana

To: Jim Keller
"Thank you so much for being so helpful in our car (van) purchase. You stayed way beyond your days work to help us drive home in this beautiful red van. We are pleased with our purchase. A special thank you for the roses!  What a special touch that was! They still look beautiful on my stand."
-The Carr Family

To: Jeff Phillips at Rick Ridings
"I just wanted to thank you for selling me my 2006 Ford Taurus. I love it! I like the fact that you know Tom Bernett. Tom is one of a kind. He said he had bought all his cars from you guys and now I know why. You guys treat people right and you yourself are very personable. I would recommend Rick ridings and yourself to anyone that asked me where to buy a car. Thanks Again."
-Craig

To: Joannie Vriner
"Just wanted to Thank You for such a pleasant experience in buying the 2005 Ford escape from you on 5-25-2006 .. Joe and I both greatly appreciated how helpful you and Steve (Business Manager) were, and how quick and simple the buying and finance process was. It was a welcome change from past transactions at other dealers. We've already told several people how delightful the entire experience was, and we will continue to recommend you and the dealership. Thanks, Again"
-Jenn & Joe