We love to hear good comments, but we are constantly striving to improve our customers shopping and ownership experience so we accept your criticism gracefully. In addition please tell us how you liked our web site!

To:Nathan Swarts (7-27-11)
I just bought a new car yesterday at Rick Ridings Ford in Monticello. It was an awesome experience! I have bought 7 vehicles in my life and never before have I had SUCH A GREAT EXPERIENCE! Nathan Swarts was my salesman, but after the whole process I am glad to call him my friend! After visiting another car dealership in Champaign (who will remain nameless) LOL, and having them refuse to show me a car without my husband being present, I was about ready to give up on the while idea of getting a new car. But Nathan really turned it around for me. He treated me with honesty and respect! I can tell that he is a man of great moral character. He never once tried to pressure me into a more expensive vehicle that was out of the price range I gave him. He just worked hard finding the perfect vehicle for me and my family. I could tell that he really di have my best interest in mind. As long as Nathan is selling cars, he will have a loyal customer in the Stevens family! I wish him all the best!!! .
-The Stevens Family

To:Joannie Vriner (7-19-11)
Thanks for making it an easy experience so far. With a busy schedule I very much appreciate being able to communicate via e-mail and no needing to show up at the dealership anytim I want to talk to somebody. This is the number one reason I chose to purchase from you instead of (another store in Champaign) where I had gone initially.
-Andy

To:Troy Moore (7-18-11)
I love my car! I want to thank you very much for everything. It was great working with you at your dealership.
-Leslie

To:Nathan Swarts (6-30-11)
I've been looking for a decent used car but dreaded dealing with used car sales people. I saw a car on Rick Ridings website and emailed for more information. I received a prompt response from Nathan Swarts. In addition to providing info on the car I inquired about he mentioned another vehicle that they had just gotten in that I might want to look at too. He sent me pictures, answered my questions and made himself available to me via email/phone/text - whatever I needed. I drove from Paxton to Monticello and Nathan met me so I could test drive the car. I bought the car - not the one I originally emailed about but the one he mentioned to me b/c he knew it met my espectations better. Every person I came into contact with at the dealership was courteous, friendly and cared about my experience at Rick Ridings. I didn't just buy a car today - I made a friend. Nathan is the sweetest young man and I will refer all my friends and family to him. I wish him so much success, although with his outlook on life, his belief system and that winning smile he can only succeed.
-Jonie

To:Scott Getzelman (6-30-11)
Thanks Scott. We really appreciate all the help you gave us in the purchase of our truck. Scott will do whatever it takes for his customers. A great guy!
-Mike

To:Cliff McCartney (6-30-11)
This was the best buying experience my wife and I have had and Thank you for the roses.
-Kevin

To:Joannie Vriner (6-28-11)
Thank you soooooo much! I love love love my trucks! You are awesome! I hope we didn't take you away from your other customers too much.
-Lisa

To:Cliff McCartney (6-28-11)
Thank you for the experience again, you take care of us everytime.
-Jill & Aaron

To:Steve York (6-25-11)
Hey Steve, thanks so much for all your help in the purchase of the truck. I will personally thank Rick and tell him how much I appreciated your help. You guys rock!
-Mike

To:Steve York (6-24-11)
Hey Steve, thanks so much for all your help in the purchase of the truck. I will personally thank Rick and tell him how much I appricated your help. You guys rock!
-Mike

To:Joannie Vriner (6-19-11)
Thanks for making it an easy experience so far. With a busy schedule I very much apprciate being able to communicate via email and not needing to show up at the dealership anytime I want to talk to somebody. This is the number one reason I chose to purchase from you instead of... (a dealer in Champaign) ...where I had gone initially.
-Andy

To:Troy Moore (6-18-11)
I love my car! I want to thank you very much for everything. It was great working with you at your dealership.
-Leslie

To:Troy Moore (6-15-11)
The boys got home with the Liberty last night and we love it... ...Thank you.
-Theresa

To:Troy Moore (6-13-11)
Thanks for all your help last week! I do appreciate the time you took with me.
-Nancy

To:Dave Hopkins (6-15-11)
Thank you for your time on Saturday. Have a good day.
-Jonathan

To:Richard Wentz (6-17-11)
Thanks Richard... ...like the truck really well. Great features... ...everything is great.
-Derrick

To:Joannie Vriner (6-13-11)
Truly it was great to work with you and the truck is very, very nice. Thank you for all the help.
-Betty

To:Richard Wentz (6-8-11)
Again thank for everything. The car drives great.
-Larry

To:John Prater (6-7-11)
I appreciate al your help. Thanks for all your help in getting me my new van.
-Eric

To:Richard Wentz (6-6-11)
First of all I want to say thank you for making my first ever experience with a dealership wonderful! My husband and I love the Jeep! We both appreciated every detail you told us pertaining to our Jeep.
-Kari

To:Scott Getzelman (5-27-11)
The car and roses are beautiful this morning! Thanks, also, for the owner's manual and the attached sync handbook.
-Marge and Lance

To:Joannie Vriner (5-27-11)
Thanks so much for the deal. I am very satisfied and am seriously telling all my friends and family to contact you specifically for trading or buying a vehicle.
-Kelli and Marty

To:Steve Rice (5-25-11)
This was the best car buying experience we have ever had. Your website is great. We love our Chrysler Town & Country Van.
-Karl

To:Steve Rice (5-20-11)
We want to thank you for your quick response and you have been diligent in getting us everything.
-Tony

To:Scott Getzelman (5-10-11)
We appreciate all your time and effort in helping us with our truck. We will pass your name on to everyone we know and the people that are looking for vehicles. You are a great guy to deal with.
-Rachel

To:Cliff McCartney (5-10-11)
I called and Cliff answered the phone. I was interested in the 2007 Mustang. It was my dream car. Cliff made it the best buying experience and took my picture with the car he also gave my grandmother roses for mothers day.
-Tenton

To:Troy Moore (5-10-11)
I appreciate all of the flexibility you and your dealership gave me with the purchase of our van. Thanks for all the help.
-Tony

To:Joannie Vriner (5-10-11)
Thanks, Joannie. You've been so easy to work with, we appreciate it.
-Don

To:Richard Wentz (5-2-11)
Yes, and I love it! Drove it all around and my friends are all very jealous. Thanks again!
-Maggie

To:John Prater (4-25-11)
I wanted to echo what charlie said about your treatment of us. I thought you treated us like real people. Also, THANK YOU SO MUCH for the flowers. What a delightful surprise! They are still beautiful. We had them on our Easter table.
-Phylis

To:John Prater (4-25-11)
Now I'm really happy with the truck. I'm still learning about the buttons etc. Matching topper is on the way. I wanted to say thank for paying attention to our needs and not selling us a bunch of junk we didn't need or want. We are more than pleased with how you treated us. We think the price was fair. You made the whole process very comfortable. And THANK FOR A FULL TANK OF GAS!!!!! Stop and get a handful of sawdust at our shop sometime.
-Charlie

To:Cliff McCartney (4-25-11)
Cliff was very patient. This was the first car I ever financed. Always wanted a PT Cruiser and Cliff made it easy to purchase. The experience was great.
-Matilda

To:Cliff McCartney (4-25-11)
I work at a Chevrolet dealer in central Illinois. We told Cliff what we wanted to do payment and trade wise. Cliff made it the best buying experience ever. We will send everyone we know to see Cliff. He was great!
-Danielle

To:Richard Wentz (4-25-11)
Thank you for your efforts. I'll pass your name on to any friends looking for cars!
-Jillian

To:Scott Getzelman (4-20-11)
Thank you very much for your great service! I especially appreciated the soda! I am very pleased with my purchase and will be back when I need another vehicle. I will recommend you to anyone who mentions the need to buy a car or truck! Thank You!
-Christian

To:Cliff McCartney (4-20-11)
Husband seems happy with result and drove his new toy today.
-Leta

To:Cliff McCartney (4-18-11)
My husband and I very much enjoyed our experience at Rick Ridings today. Cliff was so helpful, never pressured us, gave us freedom to discuss things by ourselves. We left feeling very good about our decision to purchase our vehicle. The entire staff in Monticello is friendly and easy to work with. Thank you for making our car buying experience fun...and for the beautiful roses!
-Christopher & Brittany

To:Rob Bounds (4-15-11)
Your class was very helpful. Had NO idea what all my car could do. I like it even better than before. Tell Rick thanks for letting you do this for us dummies that are on the road.....
-Cathy

To:Joannie Vriner (4-15-11)
Thank you for all your help and for being so nice. My husband LOVES the car. His friend asked how he got it and his response was "my wife loves me". Awwww ;) I will definitely be taking photos of our dog in "his" new ride to send to you since I also do photography.
-Sara

To:Mark Whitman (4-14-11)
Good Morning, My brother Bob from Monmouth just purchased a 2011 Sonata for his daughter and I picked it up for him last Saturday. I was at the fs gas station in Monticello, IL late yesterday afternoon and had a problem with the key not turning to start the car. I had other spare keys to try but to no avail. I called for our salesmen Rich Wentz who is on vacation and the receptionist put me in touch with Mark Whitman. He came out in a few minutes and had the key turning as soon as he sat in the car!!! Mark is AWESOME and I deeply appreciate his kind assistance!!! Best Regards
-Steve

To:John Prater (4-11-11)
My wife and I came over with 4 cars picked out to look at, we had been to several other dealerships in Champaign, Rantoul, Decatur, Clinton, and Monticello. John let us look at the cars we had seen online, we were not real satisfied with them. John found us a Mercury Montego in our price range. He did not try to go over our price range like most. He was very, knowlegdeable. He told us what our payments would probably be and they were lower than expected when we picked the car up. I have never seen that happen. He took very good care of us from start to finish. I will use him in the future and recommend him to friends.
-Darin

To:Cliff McCartney (4-11-11)
Cliff was great. He answered all my questions and treated me with respect.
-Patty

To:Larry Steiling (4-10-11)
Larry was great to work with...He remembered my visit where I said I was interested in the car but preferred white. He called when one came in. He also called my home a few days after the sale to confirm that everything was okay! Great touch!!!
-Steve

To:Joannie Vriner (4-8-11)
Thank you so much for all your help last night - especially since you were not even supposed to be working!! Steve and I really enjoyed working with you and the "kids". Thank you and maybe we will see you again sometime.
-Dena

To:Troy Moore (4-7-11)
This is a friendly and honest dealership. Troy Moore was very nice and personable, gave us great service and owner Rick Ridings is fair and honest; his pricing is very reasonable. I will be back next time I need service or a new vehicle.
-Marion & Carole

To:Cliff McCartney (4-5-11)
Cliff worked hard to find the right vehicle for my granddaughter who had totaled her car.
-Katie

To:Dave Hopkins (4-3-11)
Dave...Just wanted you to know that we are very pleased with both our vehicles. I have been wanting this truck for a long time and I had shopped online and at other dealers. You beat the other guys hands down in price and the way you do business. It was a pleasure shopping at Rick Ridings and especially with you. I bet we surprised you when Judi said that she wanted to trade also!!!! Thanks again for the wonderful experience we had up there. I have already been spreading the word about how we were treated and the deal we got.
-Roger

To:Cliff McCartney (4-3-11)
Cliff worked hard with my bank to get the truck my wife and I was wanting.
-Juston

To:Cliff McCartney (4-2-11)
Cliff took a lot of time to locate the new F150 I was looking for.
-Gary

To:Cliff McCartney (4-2-11)
Cliff took good care of my wife and I when we purchased our 2010 Edge.
-Rudy & Rosemary

To:Cliff McCartney (4-2-11)
Cliff showed us several vans. I was looking for a van for my son and his family we found the perfect one that met our price range.
-Rob

To:Dave Hopkins (4-2-11)
Everyone loves the color! I've enjoyed driving it around these past few days. I couldn't be happier! Thank you for making my First car buying experience a great one!
-Kourtney

To:Rich Wentz (3-31-11)
Richard our salesperson was great. He wasn't the actual salesperson we first met when we got there but we don't like to be bothered and pushed and they didn't do that. We told them which one we liked and they helped us. They did not push us towards a certain vehicle and they let us do our own thing, which is how we like to do things.
-Brad

To:Chris Mataya (3-31-11)
We have had excellent service and really enjoyed working with Chris M.
-Daniel

To:Tony Wessleman (3-31-11)
I am pleased with all the dealings we have had.
-Larry

To:Jeff Phillips (3-31-11)
I was very pleased with the way we were treated and we will be back.
-Everette

To:Rich Wentz (3-30-11)
I'm very happy with service, product, and the great salesman.
-Aaron

To:Tony Wesselman (3-30-11)
I�m very happy with the car and with the service..
-Franklin

To:Chris Mataya (3-30-11)
They are good business people, they treated me very nicely.
-Robert

To:Joannie Vriner (3-30-11)
The salesman very helpful and willing to work with us on the price.
-Matthew

To:Jeff Phillips (3-30-11)
Very nice, if we were going to buy again we would buy from them.
-Matthew

To:Rich Wentz (3-29-11)
My complements on your web site, it is set up well.
-Brian

To:Cliff McCartney (3-29-11)
I called on Tuesday and spoke to Cliff about the '08 Town & Country that I had found. Cliff had checked the van over to make sure it had everything we were looking for, and had given an estimate on our trade. Since it was the only van in a 300-mile radius that had everything we were looking for, we decided to drive the 566 mile round-trip to buy it on Wednesday. Fourteen hours after we left home, we pulled in the driveway with our new van. Cliff was great to work with and determined to get us in the van and back on the road, even though he had to drive 40 miles to work on his day off.
-Joe and Jessica

To:Joannie Vriner (3-25-11)
I appreciate you getting back to me with the details.
-Brian

To:Joannie Vriner (3-24-11)
Thank you for your patience, no pressure sales and especially the beautiful roses! I'm going to miss coming out to see you weekly! Ha! I'm beginning to relax and enjoy the Escape. Thanks again.
-Janeane

To:Troy Moore (3-24-11)
Wife is happy so everyone is happy, thanks for the great service!
-John

To:Troy Moore (3-21-11)
I traded a red Impala and bought a used 2010 White F150 Lariat from you and I was very pleased with my experience. I am sending your contact info to my boss, because he is in the market for a new vehicle. I just wanted to give you a heads up that he may be giving you a call or stoppoing by.
-Scott

To:Troy Moore (3-18-11)
Everything is going well with the 2008 Ford Focus. Hopefully it's warming up finally for you guys! Beautiful weather down here!
-Krystle

To:Troy Moore (3-17-11)
You're awesome Troy! Thanks so much, I will let you know if I have any other questions. I hear good things about your dealership. My daugher really like how you all treated her.
-Peggy

To:Troy Moore (3-17-11)
Thank you for your patience, no pressure sales and especially the beautful roses! I'm going to miss coming out to see you weekly! I'm beginning to relax and enjoy the Escape. Thanks again.
-Janeane Keller

To:Tony Wesselman (3-15-11)
I just wanted to say again how much I really appreciate you taking such good care of my husband yesterday. He L.O.V.E.S. that Mountaineer. I think he may have slept in it last night (by choice). He's a good man, works hard, and cares so much for other people that he sometimes forgets to take care of himself. It was just nice to know that someone was taking good care of him, for a change. You and your staff were dangerously close to excellent and made the entire experience easy and wonderful.
-Sarah Durst

To:Rich Wentz (3-11-11)
I once again want to say how much of a POSITIVE experience Rich Wentz made buying a car!!! I would have to say he is by far the BEST sales person I have ever dealt with in my car buying career!!! Rich makes the experience fun by being REAL and down to earth!!! He jokes with the customer and makes them feel comfortable and he is also very knowledgeable about his job and the vehicles!!!!!! I would HIGHLY recommend Rich as a sales person to any of my family, friends or total strangers!!!!
-Kelly Roeder

To:Rich Wentz (3-9-11)
We purchased a 2010 Chevy Impala on March 9, 2011 from your dealership! Rich was our sales person and did an outstanding job! Rich went above and beyond on this deal working on it for almost 2 weeks to get us into this car! With the help of Rich and Jim Keller we were finally able to get the deal done!!! All and all the experience was a positive one and I will recommend Rich and Jim to anyone!!!!!
-Travis Brown

To:Joannie Vriner (2-26-11)
Thank you so much, you made my first car buying experience a very good one! I am very much enjoying my beautiful new ride! I'll definitely let you know if I need anything.
-Jessica

To:Joannie Vriner (2-6-11)
Thank you so much too for working with me. I appreciate all your help and efforts. Thanks again for everything.
-Sheila Ashton

To:Joannie Vriner (1-11-11)
I wanted to tell you how much Jim and I appreciated your assistance in purchasing his vehicle, the flowers you presented me when we purchased his truck, and all the cards you have sent in the past for birthdays, etc.
-Ruth Phillis

To:Rick Ridings (12-26-10)
Thank you for putting "Happy Birthday Jesus" on your large sign on December 25, 2010
-Marcia Gilbert

To:Rick Ridings (12-23-10)
Thanks Rick Ridings for putting the Christmas message up on your electric billboard! Message says it all!
-Steve Schollmeier

To:Rich Wentz (12-22-10)
Thanks for your excellent service and attention and knowledge of vehicles. We will definitely recommend you to all our family and friends. We really like our new Ford Escape
-David & Carla Stewart

To:Rich Wentz (12-22-10)
Received your card in the mail, and wanted to thank you and return the wishes for a wonderful holiday season for you and your wife.
-David Griffith

To:Tony Wesselman (12-22-10)
The attention you pay to every detail tells us you were much like "Russell"! You knew what we wanted and at what price point. You made it happen through your honesty and strong work ethic. We love our 2010 Dodge Grand Caravan and have recommended you to our friends in Herscher. May the Lord Bless and keep you and Bessie in the year ahead!
-Kim & Deb Weerts

To:Tony Wesselman (12-10-10)
I want to say again, how very thankful we are for your gracious help. I love you all. I hope we can come back in the near future and perchase more cars. You will get all of our business and that of everyone we know. Thank you so much. I feel God working thru you all.
-Brad and Pam Bolt

To:Rich Wentz (11-30-10)
Thanks for your excellent service and knowledge in helping us purchase our new car. Your dealership has a great selection of vehicles and everyone was friendly.
-Jennifer Setser

To: Rich Wentz (11-26-10)
Rich was awesome! He provided great customer service from the first phone call up to the purchase. We appreciated all of his help! He found us the perfect van for our family.
-Kim Jansen

To: Rich Wentz (11-10-10)
Rich was a very knowledgeable sales consultant. it was a great, easy and no hassle experience. Purchased a Ford passenger van for our hotel.
-Adam

To: Troy Moore (11-6-10)
Thanks for checking in. Danielle drove home that night then drove some today. She really likes driving the Mazda and has told everyone about you detailing the car and giving her balloons and roses. Thank you so much for helping to make her 16th birthday special. Sorry I was so tough on you, you're a great guy. Thanks again!
-Robin

To: Rick Ridings and Tony Wesselman ( 9-29-10)
I live in Des Moines, Iowa and was looking at your 99 Bonneville you have on your lot. While I ended up finding a local vehicle that will work for me I wanted to send you this email. Tony Wesselman did an outstanding job at communicating with me when I found the car on Autotrader. He responded with a lenghty email from his blackberry on his day off letting me know he would look it over for me, and get back to me the next day. He responded within 45 minutes which is very quick I have learned while looking for a new car. He took photos of everything I asked him to, and didn't hide any of the defects. He also test drove it for me and was very honest. While I did not buy the car from you, I wanted to let you know that Tony did an outstanding job and employess like that are hard to find. We had 11 emails over a 2 day period and he was very professional in every one of them. Be sure and give him a pat on the back next time you see him. Thank you,
-Steve Linn

To: Tony Wesselman (9-24-10)
Just wanted to once again say "Thank You" for helping us get our "new" Escape. You always go above and beyond for us, for which we are extremely grateful. I thought maybe the Escape would be too little, but it is just fabulous and is so much fun to cat about in. I love it. I've got to get my mom in it and let her drive it. I think she'd like it, so maybe i'll bring her your way. We got our second keys, so thanks for remembering. I do love my keypad entry system. It comes in handy.
-Bradley and Shelley Murphy

To: Joannie Vriner (9-20-10)
I wanted to personally thank you for your excellent service. Normally we are not in such a time crunch. It was a spur of the moment trip to Monticello, but you still went above and beyond to accomodate us. I can't stress enough and explain to you that this was the best car buying experience we have ever had! Everyone in your dealership was courteous and professional. We did look at a Charger in Springfield and the service we received was terrible. Since we really were not in a hurry to buy, we walked out of the dealership empty handed. We were just talking about you tonight saying that we couldn't belive it was this easy and this simple to purchase a car. We could tell you were experienced and dedicated to your job and the company. Thank you for treating us with kindness and respect. I am trading my Explorer in a year or so. It is worth the drive for me to come back to Monticello to do business with you. Please keep in touch with us and thank you again for your superb service! What a WONDERFUL experience!!! Please keep in touch with us!! PS - Thanks for the roses! They are beautiful!
-Terry and Tara Marcordes

To: Jim Keller
Thank you so much for the time and care you took to find me the right SUV with what I wanted AND more. My car shopping experience started at a competitor in Bloomington and on a very sour note. Fortunately, your name was then given to me by my parents, and highly recommended I might add. This experience goes above and beyond what one would normally expect when purchasing a new vehicle - it was a breath of fresh air! Thank you for your patience and consideration of what I wanted. I often felt like perhaps I was making far too many "demands" for what I did and did not want but you reassured me again and again that it was o.k. to be certain of what I wanted and that you would find that "right fit" for me. And you did. Your kindness will not go unnoticed! I'm telling everyone I know to come to you for their next vehicle because they will not be disappointed.
-Elaine Davis

To: Steve Rice
"Steve, just a note to tell you that my wife really appreciated the roses that you gave her, they are very nice and she loved the colors. Also wanted to say thanks for the gas fill up on our new 2010 Ford F-150, XLT Crew Cab 4 x 4 truck. I know that both these gestures do add to the cost of the dealership doing business but they also help in building relationships. I also want to thank you for working with us. I know that we tend not to make quick decisions but your efforts in looking the market over for other units was appreciated. As it turned out we are very satisfied with the Ford F-150 truck that we purchased. In the end I do feel that we really got the most bang for the buck buy buying the truck. I really feel that we got an extremely fair deal not only with the Ford F-150 but also the Jeep that we purchased from you. We are very happy with you and Rick Ridings. Thanks Again."
-Steve Lyons

To: Troy Moore
"We've had an excellent experience in buying a car from Troy Moore at Rick Ridings in Monticello, Illinois. After shopping at several other dealerships, we were so pleased with a straightforward, clear and fair offer, both for our trade in car and for the Mercury Sable that we purchased. We drove over one hour to get there, and it was well worth it ! Thanks again."
-Tom & Marilyn Myers

To: Jim Keller and Karl Crapse
"I am contacting you regarding my recent purchase from your auto dealership. I first came to your dealership approximately 6 years ago and purchased a 2001 Chevrolet Monte Carlo from salesman Jim Keller. I was very pleased with both the transaction and the way Jim treated us. So without saying, when it came time for our family to purchase another vehicle, Jim was the first (and only) salesperson we contacted. We contacted Jim and told him our price range and what we desired out of a vehicle. Jim was able to find us the vehicle we wanted within our price range, a 2005 Mercury Mariner. We purchased the vehicle with great enthusiasm and drove it home. However, after taking the vehicle home we discovered a significant mechanical flaw that forced us to return the vehicle for repair. Throughout this entire ordeal, Jim Keller was outstanding to deal with. Not only in selling us the vehicle, but after it was discovered that something was mechanically wrong, I remember one telephone conversation with Jim in particular where he stated "Andrew, I don't want you to worry about this. You are going to be taken care of". Hearing those words was a huge relief for my wife and I and is only one example of Jim's exemplary conduct. Jim did an outstanding job of keeping us updated throughout the entire process and reassuring us the entire time that we would be taken care of. In addition to Jim, "Carl" from the service department also contacted us on a periodic basis to keep us updated on the vehicle's mechanical status. Just like Jim, Carl was a pleasure to work with and assured us we would be taken care of. In the end, our vehicle was repaired and has since operated perfectly. We couldn't be happier with it. In closing, I wanted to inform you that it is because of the conduct, professionalism and compassion of both Jim Keller and Carl (from service department) that will keep us returning to your dealership for our future automotive needs. Please give our regards and thanks to both Jim and Carl."
-Andrew and Heather

To: Steve Rice
"Dear Mark, and Rick Ridings:
I just wanted to take this opportunity to compliment one of your sales staff. My daughter was looking to purchase a Ford Focus this week. We found one of your vehicles on your website very appealing. Living in Indiana we were not sure we wanted to drive over 100 miles to look at this vehicle considering there were hundreds of them in Indianapolis where she lives. Over the years I have bought several new and used vehicles from Andy Mohr Ford and I have built up a good relationship with one of their salesman. On Thursday evening, 2/25/10, I contacted your dealership and spoke to salesman Steve Rice. I asked him some general questions about the vehicle and asked if he could email me the carfax report on stock # 100111 before we would travel to see the vehicle. He graciously obliged and we received the carfax within the hour. After examining the report I called him back and asked him to hold the vehicle until we could travel to your dealership on Friday morning. Again, he graciously obliged our request. On Friday morning we arrived at your dealership and he again answered all our questions to our satisfaction. We took the car for a test drive and my daughter bought the 2007 Beige Ford Focus. He answered all our questions and was very pleasant to deal with. We received a fair price for her trade which really surprised me because I thought we would be low balled and embarrassed. Her car is still running good eventhough it has 139,000 miles on it. The $9,200 asking price of your Focus was very reasonable compared to some of the other 2007's we looked at. No haggling, no going back and forth, no surprises, with the exception of joining the U of I credit Union, which probably got her a lower interest rate. It was a very pleasant experience and when we drove home we were not feeling bad about paying to much for her car because in fact it was very reasonable what she paid for her car. It was a better price than Andy Mohr was going to charge us for a similar vehicle. I told Steve that when I get ready to sell my Ford F-150 I will look at your dealership and him to sell me my next truck. Finally, when my wife's vehicle is ready for trade we will also look your way. Steve even gave me a free oil change and fill-up on my next visit. My daughter and I were very surprised when she received your sales gift of a dozen roses. What a nice touch to an end of a very pleasant experience. Again I really appreciate Steve's professionalism, knowledge and down home spirit in helping my daughter and I find the right car for her. Please tell Steve that some day I will return to your dealership and I will be asking for his assistance. Thanks Very much!"
-Andrew Morgan

To: Joannie Vriner
"Joannie Vriner is a true asset to the Rick Ridings team. Her excellent personal skills greatly complimented her professional demeanor. This made the purchase of our new van an EASY and seamless transaction that was even pleasant. I will gladly work with Rick Ridings in the future when it comes to trading or purchasing a car in the future. I will even be glad to make the drive from Columbus, Ohio to Monticello, Illinois in the future. Your web site was also a great compliment to the purchasing decision. It was VERY easy to shop online and compare the vehicles before getting to the lot. This resulted in less time spent looking on the lot. What a time SAVER! I thank you for the experience to work with your fine team and especially want to point out that Joannie Vriner is the largest reason I will return to Rick Ridings! Also, I want to send you a special thank you for tracking down a couple of wireless headsets for our Grand Caravan. You are truly a special person and take extremely great care of your customers. We were excited to get this package and are looking forward to tracking down the remote needed to activate the headsets. I have found a few on eBay, but I will wait until after the new year to get one. Those headset, I think, will be awesome for my boys!!! GREAT JOB JOANNIE!!!!!"
-Bill and Jeannie White and Family in Columbus Ohio

To: Rick Ridings & Jim Keller
"You have the most user friendly web site that I have seen ! It makes it so easy when everything is priced and has pictures. I compared your low prices with other dealers, I wondered how they stay in business!"
-Lori in Illinois

To: Jim Keller
"Thank you so much for being so helpful in our car (van) purchase. You stayed way beyond your days work to help us drive home in this beautiful red van. We are pleased with our purchase. A special thank you for the roses! What a special touch that was! They still look beautiful on my stand."
-The Carr Family